Tori Grasso
tori-grasso
tori-grasso
An enterprise PMO solution for a mortgage company built on a multi-level Initiative to Epic to Story hierarchy with a JSM intake project, ScriptRunner Behaviours for conditional field logic, and custom automations for sprint rollover approvals and phase corrections. Uses Rovo AI to automatically gen
A scheduled Python integration that authenticates with the Samsung Knox API to pull managed device specifications and upsert them into Jira Assets, maintaining a live device inventory for an IT helpdesk team with no duplicate records across sync runs.
A full platform migration moving a benefits company off Monday.com into Jira Cloud, covering Jira setup, workflow configuration, and structured data migration with validation across every transferred record. Paired with eight department-specific Confluence knowledge base spaces, each mapped to its d
A full Python application enabling real-time bidirectional sync between Ziflow and Jira, automating creative review intake, issue creation, and status propagation across both platforms.
A structured Jira Assets schema for tracking medical equipment across a healthcare environment, covering device inventory, maintenance schedules, location tracking, and lifecycle status with automated service workflows.
A multi-team Jira environment for a software company, supporting agile delivery, release management, and cross-team visibility with structured permission models and ScriptRunner automation.
An AI-driven research initiative analyzing music and video content performance across social media platforms, originating from a Master's capstone at Full Sail University and accepted for presentation at FLAIRS-38.
A production web presence and donation platform for a local veteran nonprofit, built and deployed from scratch.
A custom business website for an authorized vSeeBox reseller, featuring a live product catalog, an interactive subscription cost calculator, and a product inquiry form.
A professional therapy practice website designed to feel calm and welcoming, featuring services, therapist bio, testimonials, and a contact flow for a licensed mental health provider in Florida and New York.
A nonprofit website for a suicide awareness organization in the Ohio Valley, supporting events, fundraising, community resources, and a memorial fund application.
A full stack Django web application with 15+ pages, a custom-built admin portal for managing adoptable rescue dogs through the rescue pipeline, and a boarding intake system to replace manual operations.
Lead platform migrations and data engineering work, with deep specialization in the Atlassian ecosystem. Run end-to-end Jira and Confluence migrations, including Data Center to Cloud, along with cross-platform moves such as Monday or Asana into Jira, handling data mapping, cleanup, and validation so nothing breaks in the move. Build Python-based integrations and API-driven services that connect Jira and other systems to the rest of a client's tech stack and keep structured data in sync. Design scalable Jira and Jira Service Management environments covering workflow architecture, issue types, field and permission schemes, Jira Assets schemas, and cross-project governance for complex multi-team operations, and author Jira Automation and ScriptRunner solutions that cut manual effort and improve SLA visibility.
Delivered enterprise automation and workflow solutions across multiple client environments, designing structured system configurations aligned to operational requirements. Developed dynamic form logic and rule-based process automation using JavaScript, and built data integration pipelines with PowerShell and SQL stored procedures to ensure reliable synchronization across connected systems. Managed 4–7 concurrent client implementations per quarter, balancing configuration, validation, documentation, and production support.
Designed and delivered client-specific reporting and automation solutions, translating business requirements into structured, data-driven system configurations. Developed custom reporting logic and calculated fields using JavaScript to surface operational data as actionable dashboards and stakeholder insights. Collaborated directly with clients to refine system logic, validate data accuracy, and deliver maintainable solutions across multiple concurrent implementations.
Taught foundational programming concepts in Python, JavaScript, and Scratch through project-based instruction in one-on-one and small group settings. Developed structured lesson plans and hands-on exercises tailored to individual learning goals, and produced tutorial content and interactive workshops focused on problem-solving, debugging, and core programming principles.
Developed and implemented a visual progress monitoring feature for medical testing software, improving real-time experiment visibility and decision support. Collaborated within a small development team using C#, Visual Studio, and Git, contributing to debugging, feature refinement, and code quality improvements in a production environment.
Provided Tier 1 and Tier 2 technical support for a campus of ~2,500 students, faculty, and staff, managing incidents and service requests through a centralized ticketing system. Coordinated triage, prioritization, and resolution workflows to maintain service reliability, and mentored student technicians on troubleshooting methodologies and escalation best practices.
2024
Focus: Computer Science
2021
Focus: Computer Science, Minors in Math & Marketing
I create affordable, professional websites tailored to your needs.
Request a Quote