Tori Grasso

Tori Grasso

Portfolio

Ziflow ↔ Jira Bidirectional Integration
Atlassian Projects
Ziflow ↔ Jira Bidirectional Integration

A full Python application enabling real-time bidirectional sync between Ziflow and Jira, automating creative review intake, issue creation, and status propagation across both platforms.

Python REST APIs Jira Automation Webhooks Jira Cloud
Medical Equipment Asset Management in Jira Assets
Atlassian Projects
Medical Equipment Asset Management in Jira Assets

A structured Jira Assets schema for tracking medical equipment across a healthcare environment, covering device inventory, maintenance schedules, location tracking, and lifecycle status with automated service workflows.

Jira Assets Jira Service Management JQL Jira Automation
IT Workflow and Governance for a Software Company
Atlassian Projects
IT Workflow and Governance for a Software Company

A multi-team Jira environment for a software company, supporting agile delivery, release management, and cross-team visibility with structured permission models and ScriptRunner automation.

Jira Cloud ScriptRunner JQL Jira Automation
SoundSoar
Software
SoundSoar

An AI-driven research initiative analyzing music and video content performance across social media platforms, originating from a Master's capstone at Full Sail University and accepted for presentation at FLAIRS-38.

Python Django Machine Learning AI Google Cloud
ClubHouseG Business Website
Websites
ClubHouseG Business Website

A custom business website for an authorized vSeeBox reseller, featuring a live product catalog, an interactive subscription cost calculator, and a product inquiry form.

Python Django JavaScript
Oliver Psychotherapy
Websites
Oliver Psychotherapy

A professional therapy practice website designed to feel calm and welcoming, featuring services, therapist bio, testimonials, and a contact flow for a licensed mental health provider in Florida and New York.

Wix
Jerry's Walk
Websites
Jerry's Walk

A nonprofit website for a suicide awareness organization in the Ohio Valley, supporting events, fundraising, community resources, and a memorial fund application.

Wix GiveButter
TheDoodPack Web Application
Websites
TheDoodPack Web Application

A full stack Django web application with 15+ pages, a custom-built admin portal for managing adoptable rescue dogs through the rescue pipeline, and a boarding intake system to replace manual operations.

Python Django Google Cloud Google Workspace

Skills & Technologies

Databases

Microsoft SQL Server MySQL Postgres

DevOps & Cloud

REST APIs System Integrations Data Pipelines

Frameworks & Libraries

Django

Programming Languages

Python JavaScript SQL PowerShell C#

Other

Workflow Automation Agile Delivery ITSM

Tools & Platforms

JQL ScriptRunner Jira Cloud Jira Service Management Jira Assets Jira Automation

Experience

Solutions Engineer

TGT Software
Jun 2024 - Present

Design and implement scalable Jira and Jira Service Management environments, with a focus on workflow architecture, governance, and automation-driven operational improvement. Lead end-to-end configuration across workflows, issue types, field schemes, permission models, Jira Assets schemas, and cross-project governance structures for complex, multi-team environments. Build Python-based integrations and API-driven services to synchronize Jira with external platforms, and author Jira Automation and ScriptRunner solutions to reduce manual effort and improve SLA visibility.

Professional Services Engineer

DocuPhase
Aug 2022 - Jun 2024

Delivered enterprise automation and workflow solutions across multiple client environments, designing structured system configurations aligned to operational requirements. Developed dynamic form logic and rule-based process automation using JavaScript, and built data integration pipelines with PowerShell and SQL stored procedures to ensure reliable synchronization across connected systems. Managed 4–7 concurrent client implementations per quarter, balancing configuration, validation, documentation, and production support.

Technical Consultant

Ferrilli
Jul 2021 - Aug 2022

Designed and delivered client-specific reporting and automation solutions, translating business requirements into structured, data-driven system configurations. Developed custom reporting logic and calculated fields using JavaScript to surface operational data as actionable dashboards and stakeholder insights. Collaborated directly with clients to refine system logic, validate data accuracy, and deliver maintainable solutions across multiple concurrent implementations.

Computer Programming Instructor

theCoderSchool
May 2019 - Jul 2021

Taught foundational programming concepts in Python, JavaScript, and Scratch through project-based instruction in one-on-one and small group settings. Developed structured lesson plans and hands-on exercises tailored to individual learning goals, and produced tutorial content and interactive workshops focused on problem-solving, debugging, and core programming principles.

Software Developer Intern

Omnitech Electronics
May 2019 - Sep 2019

Developed and implemented a visual progress monitoring feature for medical testing software, improving real-time experiment visibility and decision support. Collaborated within a small development team using C#, Visual Studio, and Git, contributing to debugging, feature refinement, and code quality improvements in a production environment.

IT CSA Team Lead

Capital University
Aug 2018 - May 2021

Provided Tier 1 and Tier 2 technical support for a campus of ~2,500 students, faculty, and staff, managing incidents and service requests through a centralized ticketing system. Coordinated triage, prioritization, and resolution workflows to maintain service reliability, and mentored student technicians on troubleshooting methodologies and escalation best practices.

Education & Certifications

Master of Science
Full Sail University

2024

Focus: Computer Science

Bachelor of Arts
Capital University

2021

Focus: Computer Science, Minors in Math & Marketing

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